We say no… as in we don’t take every potential client who calls us. Some people just aren’t right for us. Perhaps some shouldn’t be selling on eBay at all! We feel it’s good marketing that we have standards and that we are checking clients out as much as they’re checking us out.
These are the stories of some of the people we’ve turned down. Bad marketing for these people!
Last year, a guy contacted us about helping him sell his product on eBay. We weren’t sure his product would sell, and he didn’t want to pay for our services. That’s often the last we hear from someone.
A few months ago, he resurfaced, literally a year after we had last heard from him. He wanted to sell on eBay and was ready to hire us. He had been trying to sell his product through a website, but couldn’t tell us a consistent story about how that went. He was very proud that he had sold $1M of merchandise, but had to admit that he had invested $3M in advertising to sell that $1M. Between that and the nature of his product, we didn’t have much faith that it would work on eBay. And why set someone up for a(nother) loss?
He also had the vibe of someone who wanted to tell me how he’d sell on eBay. He had ideas and impressions and plans of how he’d do it, and he got these from watching late night infomercials about selling on eBay. I don’t tell the mechanic how to fix my car! Communicating with him was very difficult because he had convinced himself of a number of things with which we disagreed. He changed his story from minute to minute. We suggested over and over that this was just not a viable product. We had no faith that he’d make a profit selling through eBay or anywhere else for that matter.
I emailed him and told him that after discussing his product and situation with my team, we had decided to not take him as a client. He emailed me back that I should "calm down" and take the weekend to think about it. I replied that I didn’t need the weekend to think about it. We had confidently decided that we would not be working with him. Therefore, we will not be supplying a revised proposal or contract.
It got wild from here. He sent emails that sounded more like he was fighting against me romantically breaking up with him. He declared that he was a really nice guy who writes love songs, and I just have him all wrong. He told me that I was a nice Jewish girl from New York and he was a nice Jewish boy from _______ (town edited), so we should be able to get along. It was creepy. I had my spam filter block him and send him a reply that he was blocked and that I considered his email harrassment. He sent the same email from another address, so I put that in my spam filter and sent the same harrassment statement. He sent the same email from a third address, and again I blocked it and had the system tell him this was harrassment.
He then faxed me the same content from his email. At that point, I had my attorney contact him as this was beyond creepy and certainly harrassment. It was hard to believe that all of this was over our eBay consulting firm not wanting to work with him… it somehow seemed so personal to him. Luckily, once my attorney faxed him, it all went away.
We feel good about turning people down. It’s sometimes an awkward situation, but we believe it’s best for everybody. He shouldn’t be selling, and if we had helped him try to sell on eBay, we wouldn’t want to be blamed for the failure that would have come from a product with little to no demand and the way he might run things/treat people.