Capital One Outsources


Tuesday, 19 September 2006 at 5:00 am Pacific USA Time.

I had to call Capital One earlier this month. I had sent them a letter saying
that a credit card I closed 2 years ago is showing up on my credit report as
open but derogatory. That’s not true, and I need it fixed. I told them in the
letter that I have a card open with them now, and don’t want that changed or
closed.

So guess what. They closed my current card and did nothing about the old
card. I had to call, and I got India or some other outsourcing country with an
accent that sounds similar to me. The man was friendly and helpful, and he was
able to reopen my card that moment. All is well.

But I’m talking about my credit card and personal financial details to
another country? What’s in my wallet? Is there any limit on outsourcing help
desks? Wait until you read tomorrow’s blog entry.


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Categories: That's Bad Marketing

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