GoToMeeting Technical Note

Sunday, 9 May 2010 at 5:47 pm Pacific USA Time.

Because I've needed this twice, I'm posting it here, in case it helps anybody else. I'm in Windows 7, and when I try to run GoToMeeting, it acts like everything tests fine. But when I try to start or join a meeting, it hangs during the "connecting" part. This fixes that! Thanks to GTM tech support for their helpful and quick answer.

1. Surf to
2. Click the "Download GoToMeeting Connection Wizard" link
3. Run or open g2mwizard.exe
4. Right click the GoToMeeting logo banner
5. Click "Manual Tools"
6. Click "Reset"
7. Click "Reset" again
8. Click "OK"
9. Click "Custom Wizard"
10. Click "Next"
11. Click "OK" on the dialog box
12. Wait for tests, then click "Next"
13. Under "Streaming Communications" click "Direct, Hostport: 8200"
14. Click the lower right drop down menu labeled "Usage:", choose "Force", or leave it at "Try Always" (Try Always is recommended)
15. Click "Store and Validate"
16. When tests finish, click "Next"
17. Click "Exit Wizard"

GoToMeeting/GoToWebinar will now use port 8200 for access on that particular machine.

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Categories: Just An Observation

Comments Closed

3 Responses to “GoToMeeting Technical Note”

  1. Glenn Dobson says:

    This method works if you need to force GoToMeeting to use a specific port out of the following three: 80, 443, 8200 However it is recommended that you simply run the wizard normally to begin with as it will test all 3 ports to find the best one and then update our software itself. Port 8200 is not available for everyone.

  2. This issue has been driving me nuts for months!! GTM does not seem to know the fix either! I hope this works and thanks so much for sharing!!

  3. That’s exactly why I published it. It’s happened to me on two computers, and I keep losing the customer support reply email. I figured I’d publish it here to help me find it later and to help others.