How’s Our Language Barrier?


Wednesday, 20 September 2006 at 5:00 am Pacific USA Time.

After dealing with the Capital One agent, I got a call the next day from a man with a thicker accent saying he was taking a survey on my experience with the other Capital One agent. Um, OK.

Most of the questions were about how he handled my problem. Did I need to call again to have it resolved? Was he friendly? Yes, he was friendly, and no, I didn’t have to call again. It was fixed the first time. I’ve since used that credit card, and I know he fixed it, so I’m satisfied.

One of the questions he asked me was how I would rate my agent’s language skills. My thought was, "Better than yours," but I realised that was not an option. I said "very good – his English was very good."

Remember when a company wanted to know how they were doing, and they didn’t ask about the agent’s language skills? I miss those days. But tune in tomorrow to learn the free prize that came with my new laptop. New as in not Dell.


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Categories: That's Bad Marketing

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