Left Auctiva? Using Their Templates? Beware!


Wednesday, 3 June 2009 at 7:35 am Pacific USA Time.

You've been an Auctiva user, and you've put items on eBay with their "free" templates. You might have lots of items up, including Store items that you have had on "Good Til Cancelled" forever.

The big question has been when Auctiva switches to a model where you must pay for those "free" templates, what will happen to people who have left Auctiva, but still have items live on eBay that use those templates? A lot of people are asking me this, and some were banned from the Auctiva forums, so let me see if I can clear this up.

I have two pieces of information:

1) It looks like Auctiva is going to build something similar to Frooition, where your template is dynamically added to the listing thanks to some sort of scripting. This would allow Auctiva to remotely control your template, and if you stop paying, shut it off. Someone showed me something Auctiva wrote (I think in forums) saying that once they "make a future change to templates," anybody who isn't paying would have their templates changed to tiny invisible graphics so that the info would still be in the listing but not the template.

2) Someone else showed me an Auctiva forum posting that said that if Auctiva finds listings that are still up with "free" templates but the user is not paying for Auctiva templates, Auctiva might choose to contact eBay, use the VeRO programme, and file a claim of copyright infringement.

That's right, you would be reported to eBay as someone who breaches the intellectual property of others, which can not only get your items taken down, but can get you suspended. That goes on your permanent record. And Auctiva is willing to do that to you for the what, $5? So who cares if they promised you free templates… you can pay them $5 or you can be reported as a thief! [note: Auctiva is claiming they won't do this, but I saw people writing about this on their forums, so I leave it open a possibility that they may be considering… hey, who KNOWS what Auctiva is thinking at any given moment!]

Obviously, it's really important that people who don't intend to pay Auctiva get Auctiva templates out of their listings. This does NOT apply to people who have used Auctiva but with templates they bought from us or other designers. You can still use your template because you own it. This is about people using Auctiva templates but not paying Auctiva their new monthly fee for template usage.

So what can you do? Two things:

1) You can go into every listing in your new software, and change your "item description" so that it ONLY has the description of the item… no template, no border, no polices… nothing but the item description. Then, you can drop that into a free template from your new listing software, or build in a custom template.

2) Through my work with inkFrog, we're working on developing something that will strip templates out of items we are importing from other companies. So for example, if you move from Auctiva to inkFrog, and you import even THOUSANDS of listings that have Auctiva templates in them, we're working on a way to pull those Auctiva templates out, and reduce your "item description" to JUST the item's description. Then, you can use a free inkFrog template or get a custom one.

That's the story as I know it, and as of now. But the soap opera seems to change daily! All I know is that no matter what, if you are leaving Auctiva, it's important to remove every trace of their stuff in your stuff so that you don't get charged, and so that you're not reported as a copyright infringer.


Share!  
  • Facebook
  • Twitter
  • LinkedIn
  • Email
  • Digg
  • Google Reader
  • Delicious
  • Reddit
  • StumbleUpon
  • Technorati
  • Tumblr

Categories: That's Bad Marketing

Comments Closed

10 Responses to “Left Auctiva? Using Their Templates? Beware!”

  1. Alex says:

    One thing I can say, I was never a fan of auctiva, but every time I mentioned this fact to others, they said, oh, but they offer free image hosting!
    Ummm, you can get free image hosting from many sites, I used photobucket in a lot of my auctions for images or videos of my items, as for the free template, I rather own a custom made one, than have it hosted somewhere else (like auctiva), and for that I do recommend your company (aswas) to many people I know, as I have seen many of great examples done by your company.
    Bests,
    Alex (GuruOfSales)

  2. Gary Haase says:

    Please help me with a short answer lol.
    I moved my listings to Inkfrog.
    If I don’t do anything with Auctiva at all will my listings descriptions remain on my listings?

  3. Hi, Gary. If you use inkFrog to import everything, it’ll all live in inkFrog. Your descriptions will be there too.
    Check out the webinar tomorrow to learn more:
    https://www1.gotomeeting.com/register/878823280

  4. jerry says:

    HERE’S A LITTLE TIDBIT RIGHT FROM THE HORSES MOUTH!,A REPLY THAT I GOT FROM THEM.DO YOU BELEIVE THESE PEOPLE? AM I SUPPOSED TOO? ARE THEY TALKIN’ S**T OR ARE THEY ON THE UP & UP-WHO KNOWS-LOL ANY RECOMMENDATIONS AS TO ACTUALLY BELEIVE THESE EPOPLE ANYMORE?? THANKS
    Dear jlcougilljr,
    This email is to let you know that on 6/2/2009 8:43 PM we’ve replied to your support case inquiry.
    Comment :
    Previous Comment:Tuesday, 6/2/2009 8:27 PM
    thanks greg,WHAT HAPPENS TO MY ACTIVE AUCTIONS THAT HAVE MY AUCTIVA PICS AND AUCTIVA TEMPLETS IN THEM?
    WILL I LOSE IT ALL? WILL I HAVE TO RELIST THEM ALL? WHAT WILL HAPPEN AND/OR WHAT DO I NEED TO DO IF I DON’T PICK A PRICE PLAN?
    New Comment:
    Hello,
    Thanks for following up on this matter. Any templates that are in place once our billing cycle starts will remain in place. However, any accounts that have not chosen a plan and do not have a pay method on file will eventually have their images deleted. This could happen within the 1st week of July.
    If you decide to leave us, I would make arrangements to have your images hosted elsewhere and begin revising your active listings to replace images being hosted by us.
    I hope that this response has been helpful. If you have any further questions, concerns, or comments, please, don’t hesitate to contact us again.
    Good luck and good selling!
    Sincerely,
    Todd K.
    Auctiva Support
    Please do not reply to this email because we will not receive any messages that are sent in this manner. In order to view the complete support thread and/or follow up on your support case, please click the following link:
    http://support.auctiva.com/ViewSupportCase.aspx?cid=152981-jlcoxv
    Has your support request been resolved by this response? If so, to help us provide continued improvements to our customer support system, please close this case.
    Close Case
    Thank you,
    Todd K.
    Auctiva Support

  5. ebuyerfb says:

    I love how their cutoff date is June 31, 2009.

  6. Oh no, where did they write June 31!?

  7. ebuyerfb says:

    If you click the link in the message Jerry left you can see the entire support ticket.
    ———
    Hello jlcougilljr,
    Thank you for contacting customer support.
    June 31,2009 is the cutoff. If you do not select a plan and put a credit card on file for billing that encompasses data storage and integrated image hosting sometime after July 1 your saved listings and images stored at Auctiva will be eliminated.
    ———

  8. KG says:

    I am getting my templates for free from Vendio now. Couldn’t handle all this nonsense. Switched from Auctiva to get their services free for the rest of the year to give me a chance to figure out where I want to go. Also is nice to see the rest of they have to offer.

  9. Ed says:

    I have been with IF for a period now and have found there is no lateral movement.
    I can’t list my Adult listings as they show up in the showcase when a person is NOT logged in as an adult on eBay.
    There is still no consignment feature.
    There is no way to see what is spent in insurance.
    My listings show up when relisted up to THE NEXT DAY or within 2-3 hours later!!
    I did not have this issue with Auctiva and I am close to moving back to Auctiva.
    I don’t want to but if there is no improvements on InkFrog, why should I stay. I only get “the techs are looking into it” replies or “we are working on it” blah, blah.
    Hope I am posting to the correct area.

  10. Hi, Ed. This is kinda not the forum for that. I can only tell you at this time that inkFrog is going to making a lot of changes the next few months. If you have suggestions, please email me at deb AT inkfrog DOT com as I’ll be managing the changes. Thanks.