Lenovo Gets Another Chance…


Thursday, 30 October 2008 at 5:00 am Pacific USA Time.

Remember my Lenovo fiasco? Well, it only took 25 months of fighting them, but they've finally agreed to replace my faulty laptop.

Next time I have a lemon, I will dispute the credit card charge good and early so that I'm within the appropriate dispute time frame.

Any company can make a lemon. It's usually an accident. Lenovo has a decent reputation. The real problem was the company not being able to admit this laptop was faulty. By keeping me from a working computer and proper replacement, it was super bad for customer satisfaction and marketing. They did the wrong thing.

I'm glad Lenovo came around, and I hope the replacement computer will impress me. I'm willing to change my impression if the replacement can really impress me. I'll never be happy with how they treated me over the lemon, but hopefully someone there will review my case, and want to change. I know that's a long shot, but I believe in change. :)

I've ordered the Lenovo ThinkPad X200 Tablet version. CNET seemed to really love the X200, but didn't like that it didn't come with a trackpad. I love trackpads, so by getting the tablet version, the entire screen is touch screen. I've never tried a tablet computer, and I hope that I love it.

The question is will it replace the HP 6985SE I bought in August to replace the non-working Lenovo? Which will be my day-to-day work horse? The battle begins in about 10 days when I should be getting the Lenovo, and I'll start to put it through its paces. :)


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Categories: Just An Observation

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