Please Enter A Valid PHone Number

Wednesday, 19 July 2006 at 5:00 am Pacific USA Time.

I had to fill out the customer service email form on the Sprint website. It asked for my phone number, so I put in my office line: 520 204 1935, just like that.

It gave me a form error, saying this was not a valid phone number. Well yes it is! I can swear to that! Just to see if I’m crazy, I took the spaces out and submitted the form again with my phone number as 5202041935. That went through fine.

Nowhere on the form did it say in what format the phone number had to be. The error the form shot back didn’t say that my phone number wasn’t properly formatted… it said it wasn’t a valid phone number.

They should improve their messaging. Someone else may not have guessed as correctly as I did!

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Categories: That's Bad Marketing

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