What Can I Do About THAT?

Friday, 7 April 2006 at 5:00 am Pacific USA Time.

A guy left a voice mail on my business line saying he needed to return a product he got. Sounds normal enough… except that I didn’t sell him anything.

So I call him back, and he starts telling me how he bought into some system for selling on eBay. I told him he didn’t get that from us. He tells me his credit card was only supposed to be charged like $1.99, but it keeps getting hit for $29.95, and he wants to cancel. I told him he hasn’t bought anything from my company and those charges aren’t from us. Finally, he says, "I know." I incredulously say, "Then why are you calling me?!?!?!!" He says, "Forget it," and hangs up.

What was I going to be able to do for someone who bought a product from some other company, is having credit card charges he shouldn’t, and wants to cancel his relationship with that company? I should call him next time I get something that doesn’t fit right and I want to take it back to the store.

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Categories: That's Bad Marketing

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