Your Secret Question


Wednesday, 18 January 2006 at 5:00 am Pacific USA Time.

I went to log into my cable/internet account online, and it recognised me, which was amazing. But it wouldn’t let me go further. I have not told it what I want my secret question and answer to be!

It told me to click for a live chat with a rep who will take my secret question and answer.

What?

I should tell somebody I don’t know my secret question and answer? Is that really the best way to go in this age of identity theft? How about you ask me some questions about my bill or my service to determine that I’m me, which is what the rep would ask me ANYWAY. Match that up in your database, and then let me put in my secret stuff online.

It’s not secret once I’m telling it to a stranger.


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Categories: That's Bad Marketing

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